Though we do our best keeping our Web site in the best shape, sometimes things can go wrong.
This page gives an overview of known issues, and the way to solve them.
Please note that this site has been optimized for Internet Explorer 8, and for viewing some parts of the site you need a Flash Player installed (version 8 or higher) and for viewing and downloading documents (pdf) you need Adobe Reader.
Is your problem not listed? Contact our Web Manager!
I cannot login to the Web site
I just registered, but I haven't received the confirmation email
How can I see that I'm logged in?
I cannot find a User Manual
My bookmarks don't work
The font used on this site looks bad
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If you end up at a screen like the one on the right, most likely you have used an old bookmark. (Favorites) This bookmark is still pointing at our old Web site, which is closed for visitors.
How to solve this
- Please remove the old bookmark from your Favorites, and browse to our site.
- Then go to the footer menu, and click on Login.
- Enter your username and password (the same as you already used on our old site) and click "OK".
You now have access the the enire site.
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Please note that you need to login to our site only for the RMA forms. No registration is required any more for downloading datasheets, user manuals or (trial) software.
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After having filled in the registration form you should receive an email with your user name and password. In some cases you don't.
How to solve this
Due to strict security policies the email message might be considered as junk mail / spam.
This is depending on various settings of junk mail filters and programs such as Outlook / Windows / etcetera.
The confirmation message might be in your Outlook Junk mail folder.
If the confirmation mail is not located in this folder, you might need to inform at your local IT department for information how and where it can be retreived.
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After logging in on our site, the lock in the footer menu will be opened and your user name will be shown.
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If you try to find a User Manual of one of our newer products, it might not be where you used to look on the old site.
How to solve this
All main User Manuals can now be found in the Products section, so you can download all product related documentation from the same location of the Web site. Just find your product with the Product Selector (or via the menu) and datasheets, references and User manuals are right there. A number of A&E specs are already added, the rest will follow in the coming months.
Documentation of discontinued products can be found in the Support section, Documentation.
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If you bookmark a page to your Favorites with the "Add to Favorites" button in your browser, this bookmark won't work in future.
How to solve this
Instead, use the button in the website footer menu.
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This Web site uses embedded fonts, which gives us the opportunity to deviate from the very standard (and not so good looking) Windows web fonts like Arial, Verdana and Courier.
This can result in unclear letters.
How to solve this
Make sure ClearType fonts are enabled on your computer. (Windows) From Windows Vista and higher this option is activated by default, but on older operating systems like Windows XP it is not.
For Windows XP: go to your desktop, r-mouse, properties, appearances, and make sure "ClearType" is selected.
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